Shipping Policy

VGGO Express provides shipping, courier, logistics, pickup, tracking, and delivery services for eligible locations and shipments.

This Shipping Policy explains how shipment bookings, pickups, transit, tracking, delivery, and related services are handled.

1. Service Coverage

VGGO Express provides shipping services to eligible serviceable locations.

Service availability may depend on PIN codes, shipment type, package size, weight, and operational capacity. Remote locations may have longer delivery timelines.

2. Shipment Booking

To book a shipment, customers must provide accurate sender and recipient details, pickup/delivery addresses, package description, dimensions, weight, and required shipping documents.

3. Pickup

Pickup availability depends on selected service, location, and operational capacity. Shipments must be ready and securely packed at the scheduled pickup time.

4. Shipment Processing

After pickup, shipments undergo booking verification, security checks, sorting, and routing. Actual or volumetric weight may be used to calculate final shipping charges.

5. Estimated Delivery Time

Delivery timelines depend on origin, destination, service speed, and weather or operational conditions. Delivery dates are estimates.

Under 10-12 Bussiness Days.

6. Shipment Tracking

Where tracking is available, customers can use their shipment tracking or AWB number to view status updates via our website.

7. Delivery Attempts

If the recipient is unavailable, delivery partners will make additional attempts where operationally possible before initiating a return.

8. Failed Delivery and Return-to-Origin

Shipments may be returned to the sender due to incorrect addresses, recipient refusal, or unreachability. Applicable RTO charges may apply.

9. Shipping Charges

Charges are calculated based on weight, dimensions, origin/destination, service level, taxes, and handling requirements.

10. Packaging Requirements

Customers must ensure shipments are securely packed, sealed, and labeled to protect contents during transit. VGGO Express may refuse improperly packed shipments.

11. Restricted and Prohibited Shipments

Customers must not send illegal, hazardous, dangerous, or restricted items.

12. Delivery Address Changes

Address change requests are subject to operational feasibility and may incur additional charges or delays.

13. Shipment Delays

Reasonable efforts are made to deliver on time, but VGGO Express is not liable for indirect losses resulting from unforeseen delivery delays.

14. Contact Us

For shipment booking, pickup, tracking, delivery, or shipping-related assistance, contact: