Privacy Policy

At VGGO Express, we respect your privacy and are committed to protecting the personal information shared with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website or use our shipping, courier, logistics, pickup, tracking, and delivery services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Full name
• Mobile number
• Email address
• Pickup address
• Delivery address
• Company or business name
• Billing information
• Identity or verification details, where required

Shipment Information

• Sender and receiver details
• Parcel or shipment description
• Package weight and dimensions
• Shipment value, where declared
• Pickup and delivery details
• Tracking and delivery status

Technical Information

When you use our website, we may automatically collect information such as:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Create and process shipment requests
• Arrange pickups and deliveries
• Generate shipping labels and tracking information
• Communicate shipment updates
• Provide customer support
• Verify customer or shipment information
• Process payments and invoices
• Improve our website and services
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements
• Send service-related notifications and, where permitted, promotional communications

3. Sharing of Information

We may share relevant information with trusted service providers and business partners only when necessary to provide our services. This may include:

• Delivery partners and courier partners
• Transportation and logistics providers
• Payment gateway providers
• Technology and hosting service providers
• Government authorities or law-enforcement agencies when legally required

We do not sell or rent your personal information to third parties for their independent marketing purposes.

4. Data Security

VGGO Express uses reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

5. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance user experience
• Maintain website security

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

6. Data Retention

We retain personal and shipment-related information only for as long as necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

7. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of information where legally permitted
• Withdraw consent for certain data processing activities
• Opt out of promotional communications

To submit a request, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites or services. VGGO Express is not responsible for the privacy practices, security, or content of those third-party websites. We recommend reviewing their privacy policies before providing personal information.

9. Children's Privacy

Our services are not intended for individuals below the age permitted under applicable law to independently enter into a contract. We do not knowingly collect personal information from children without appropriate authorization.

10. Changes to This Privacy Policy

VGGO Express may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after an update constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: